FAQ

How fast will I receive my item? Most items ship in our shop ship within 1-2 business days. Custom orders may take 3-5 business days depending on the project. You will be emailed a tracking number once the item ships.

How much is shipping? Shipping is free for all USA purchases. You may upgrade shipping to receive the items faster. International shipping will display prices according to the weight of the item. Simply add the items to your cart to see the prices.

What is the return policy? Unused items may be returned in the original packaging within 14 days of receiving the item. If there is an error with your order please reach out to us right away so we can correct the issue.

I am an international customer. Do I have to pay customs and taxes? Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Spa & Sauna Parts. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from postal companies to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

How can I get in touch with your customer service team? Please email us at hello@americanspa&sauna.com

Do you have additional questions not found on this page? Please email us at hello@americanspa&sauna.com